The Complete Guide to Our Return and Exchange Policy
The Complete Guide to Our Return and Exchange Policy
Shopping online should be seamless, inspiring, and completely risk-free. Whether you selected the wrong size, received a product that didn’t quite match your expectations, or simply changed your mind, we believe returning or exchanging an item should be as smooth as buying it.
To help you navigate the process effortlessly, we’ve put together this simple, transparent guide to our return and exchange policy.
Key Policies at a Glance
Policy Feature | Details |
|---|---|
Return Window | 30 days from delivery date |
Eligible Condition | Unworn, unwashed, unused, original tags attached |
Standard Processing Time | 5–7 business days after arrival at warehouse |
Exchanges | Free standard shipping on all domestic exchanges |
Refund Method | Original payment method or instant store credit |
Step-by-Step: How to Process a Return or Exchange
Submit Your Request Head to our online Returns Portal and enter your Order Number along with your Email Address or Phone Number.
Select Your Items and Action Choose the item(s) you wish to send back and indicate whether you would like a Direct Exchange, Store Credit, or a Refund to your original payment method.
Print Your Prepaid Label Once submitted, a prepaid return shipping label will be generated automatically and sent to your email.
Pack & Ship Place the item in its original box or bag with all original tags intact. Attach the prepaid label to the outside of the package and drop it off at any authorized drop-off location.
Returns vs. Exchanges: Which Should You Choose?
Choose an Exchange if: You need a different size, color, or style. Standard shipping on domestic exchanges is always free of charge.
Choose Store Credit if: You want to shop later. We often add a 10% bonus credit to your account when you opt for store credit instead of a standard refund.
Choose a Refund if: You prefer the funds returned to your original credit card, bank account, or digital wallet.
Frequently Asked Questions
What items are non-returnable?
For hygiene and safety reasons, certain categories cannot be returned or exchanged unless defective:
Final sale or clearance items (clearly marked on the product page)
Intimate apparel, swimwear, and pierced jewelry
Gift cards
What if my order arrives damaged or incorrect?
If you receive a defective or incorrect item, please reach out to our Customer Support team within 48 hours of delivery. Include a photo of the item and your order number so we can arrange a free immediate replacement.
How long does it take to receive my refund?
Once your item arrives at our fulfillment center, our team inspects it within 2–3 business days. After approval, your refund will be processed immediately. Depending on your financial institution, it may take an additional 3–5 business days to appear on your account statement.
Need Help?
If you have questions about a specific order or need assistance initiating a request, our support team is ready to help. Contact us via live chat on our site or email us at contact@aeft.co.in